2023-2024 Annual Report Available

The County of Orange Social Services Agency (SSA) has published its annual report for Fiscal Year (FY) 2023-2024, covering the period from July 1, 2023, through June 30, 2024. The report highlights the agency’s accomplishments and initiatives and shares the positive impacts that SSA has made to the community as a whole, serving one in three residents.

The annual report features SSA’s FY 2023-2024 accomplishments, focused on serving the most vulnerable Orange County residents, including:

• Opening the County Community Service Center in the city of Brea to provide a second one-stop shop where residents can find so­cial services programs and other community services. 
• Connecting more than 1 mil­lion Orange County residents to low- or no-cost health insurance as full scope Medi-Cal eligibility expanded to more adults. 
• Launching the Office of Immigrant and Refugee Affairs to serve as a bridge between immigrants and refugees, and the supports they need to thrive in Orange County. 
• Celebrating the one-year anniversary of the statewide CalSAWS eligibility system and online portal BenefitsCal, which streamlines access for residents to public assistance programs no matter where they live in California. 
• Embarking on SSA’s first five-year strategic plan, MOSAIC. 

“We have accomplished so much in the last fiscal year, from returning to pre-pandemic processes to providing enhanced training opportunities for our staff to leveraging technology to give our clients a better customer experience,” SSA Director An Tran said. “That work would not have been possible without our staff who every day engage our clients with compassion. The goals we have set for next fiscal year and the rest of our five-year strategic plan will strengthen our connections to the community so that we may meet their needs in ways that bring comfort and security.”

Read the full report.