Organizational Overview

County of Orange Social Services Agency

The County of Orange Social Services Agency employs more than 4,700 staff who serve the needs of 1 in 3 residents each day. We collaborate with faith- and community-based organizations, as well as the Orange County Board of Supervisors and sister County departments in bringing services to residents.

This past fiscal year, the Agency launched a five-year strategic plan with a mission to provide quality, integrated services that are accessible and responsive to our whole community. Much of this work is underway.

We accelerated our outreach efforts to meet residents where they are, to increase their awareness of critical safety net programs and benefits, and to reduce their barriers to access — barriers such as language and transportation.
We began assessing the needs of the county’s older adult population as part of the Master Plan for Aging.
We saw the renewed accreditation of our Child Abuse Services Team as the county’s only Children’s Advocacy Center, bringing together public safety agencies, medical professionals, social workers, child interview specialists and child advocates to help victims of child abuse.
We opened the County Community Service Center in the city of Brea to provide a second one-stop shop where residents can find social services programs and other community services.
We saw the Medi-Cal population exceed 1 million Orange County residents and full-scope eligibility expand to more adults.
We launched the Office of Immigrant and Refugee Affairs to serve as a bridge between immigrants and refugees, and the supports they need to thrive in Orange County.
And we celebrated the one-year anniversary of the statewide CalSAWS eligibility system, which streamlines access for residents to public assistance programs no matter where they live in California.

Looking forward, we plan to continue innovating in ways that will help us achieve the Agency’s mission. We would not be able to do so without the tireless dedication of our staff and the enduring support of our partners.

An Tran, Director, Social Services Agency

An Tran
Director
County of Orange
Social Services Agency

Vision

A safe, resilient and healthy community for all.

Mission

To provide quality, integrated services that are accessible and responsive to our whole community.

Values

Respect, Integrity, Compassion, Inclusiveness

Goals

A. Integrated, Accessible, Equitable and Client-Centered Services

B. Client-Centered Partnerships

C. Employee Well-Being and Support

D. Technology

SSA recognizes that the achievement of these goals and improving outcomes is dependent on coordinating and supporting the collective efforts of many partners, which includes County and State agencies, contracted service providers, community and faith-based organizations, and the community.

Ensuring compliance with State and Federal program mandates for providing social services is a primary focus of the Agency. Regulations specify the types of services; amounts of assistance benefits; time frames for delivery of services and/or benefits; accuracy levels that must be maintained in administering programs; and Statewide statistical measurements for tracking performance. The mandates, laws, and regulations governing programs administered by the Agency are subject to frequent changes due to Federal and State legislative and government agency actions; funding reductions; and sometimes court rulings.

These changes present many challenges and often require major changes in the service environment. SSA is dedicated to meeting the challenges and responding positively to the ever-changing service environment. SSA is proud of our record this past year in complying with all program mandates.

Social Services Annual Report

Download the County of Orange Social Services Agency Annual Report.

If you cannot view this document, please call 714-541-7700 to have this document mailed to you.