Organizational Overview

Orange County Social Service Agency

The County of Orange Social Services Agency (SSA) employs approximately 3,800 dedicated and hard working staff.  SSA administers Federal, State, and County social services programs that protect children and adults from abuse or neglect; enable the frail and disabled to remain in their homes rather than being institutionalized; move eligible families from dependency to self-sufficiency; and, provide benefits for eligible CalWORKs, CalFresh, Refugee, General Relief, and Medi-Cal recipients. 

The Agency is comprised of the following four divisions:  Adult Services and Assistance Programs (ASAP); Children and Family Services (CFS); Family Self-Sufficiency (FSS); and Administrative Services. (Refer to SSA Organization Chart). In addition, vital links to the community and public partners have been established to assist with the provision of services.

SSA operates its general fund budget at approximately $741 million of which 88.3% is funded with Federal and State funding, 6.6% from Orange County's General Fund, and 5.1% from other sources.  SSA works with its partners to protect local funding streams and identify opportunities to optimize and leverage resources

SSA assists 1 (one) out of every 7 (seven) Orange County residents, from newborns to the elderly. The services SSA provides impact the health, safety, and well-being of children, adults with disabilities, seniors, and families. SSA works with children, adults, and families to support their efforts for achieving self-sufficiency.

 
Michael F. Ryan
Director
Social Services Agency
County of Orange

Vision

Orange County residents will enjoy a safe and supportive environment that promotes stability and self-reliance.

Mission

To deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.

Goals & Outcomes

The following primary goals have been identified to reflect the desired result the Agency intends to achieve in carrying out its mission.  Corresponding primary outcome indicators discern the level of impact SSA has on clients and the community. Specific objectives, strategies, and performance measures contained within the SSA Business Plan delineate operational priorities for achieving success through leadership and teamwork.

  1. To lead and support a shared community responsibility for the safety and well-being of vulnerable children and adults through the provision of child and adult abuse prevention, intervention, and protective services.
    • Percent of child welfare services performance measures that exceed the State outcome target with emphasis on safety, permanency, stability, and well-being.
    • Number of adult abuse reports received from financial institutions.
  2. To provide services for helping vulnerable adults and children receive needed health care, food, shelter, and clothing.
    • Number of adults and children with Medi-Cal coverage.
  3. To contribute to the reduction of individuals living below the poverty level by providing assistance and supportive services that promotes employment opportunities and family self-sufficiency.
    • Percent of CalWORKs participants fully engaged in employment, education, and/or service activities.
  4. To provide SSA staff and its partners with the resources, training, and administrative support needed for delivering professional, efficient, responsive, and mandated services to residents of Orange County.
    • Number of Orange County residents receiving mandated services from the Social Services Agency.

SSA recognizes that the achievement of these goals and improving outcomes is dependent on coordinating and supporting the collective efforts of many partners, which includes County and State agencies, contracted service providers, community and faith-based organizations, and the community.

Ensuring compliance with State and Federal program mandates for providing social services is a primary focus of the Agency. Regulations specify the types of services; amounts of assistance benefits; time frames for delivery of services and/or benefits; accuracy levels that must be maintained in administering programs; and Statewide statistical measurements for tracking performance. The mandates, laws, and regulations governing programs administered by the Agency are subject to frequent changes due to Federal and State legislative and government agency actions; funding reductions; and sometimes court rulings.

These changes present many challenges and often require major changes in the service environment. SSA is dedicated to meeting the challenges and responding positively to the ever-changing service environment. SSA is proud of our record this past year in complying with all program mandates.

Business Plan

Download the County of Orange Social Services Agency 2013 Business Plan.

If you cannot view this document, please call 714-245-6002 to have this document mailed to you.