Social Services Agency Launches New, Automated System to Improve Accuracy in Providing Public Assistance
(Santa Ana, CA) – On February 2, Orange County Social Services Agency (SSA)launches the California Work Opportunity and Responsibility to Kids (CalWORKs) Information Network (CalWIN), a new Federal mandated computer system designed to streamline services and assist SSA staff with the eligibility determinations and benefit calculations for the CalWORKs, Refugee Assistance, Food Stamps, Medi-Cal, Foster Care, Cal-Learn, and General Relief programs. Changes in welfare legislation mandate that all counties in the state implement a standardized, automated eligibility determination, and benefit calculation system. The currently used Client Data System (CDS) is over 30 years old.
Orange County will be the thirteenth California county in an 18-County Consortium to implement the CalWIN system. The 18 counties account for approximately two million public assistance recipients, 40% of the State’s caseload. To reduce the risks of implementing a new system, the CalWIN consortium opted to stagger implementation dates among the counties.
The business benefits of CalWIN include enhanced delivery of services to clients, stronger management tools, and an improved system with a high degree of flexibility.
Social Services Agency staff has received extensive job specific classroom and online CalWIN system instruction training. Orange County has conducted several live system tests to identify potential problems and resolutions prior to implementation. CalWIN will be utilized by over 3,000 Social Services Agency employees serving over 300,000 residents of Orange County.
Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.
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